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Browse our most common questions — or click help and reach out directly.

FAQ

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1. How long does shipping take?


We process orders within 1-3 business days. Delivery typically takes 7-15 business days depending on your location. You will receive a tracking number once your order ships.

2. Where do you ship from?


We work with trusted international partners and ship directly from our fulfillment centers to ensure fast and reliable delivery.

3. Can I return or exchange my order?


Yes! We offer a 30-day return policy. If you're not satisfied with your purchase, contact us and we'll guide you through the return or exchange process.

4. Do you offer gift wrapping?



Currently, we do not offer gift wrapping services, but our packaging is elegant and ready to be gifted.

5. How difficult are the puzzles?


Our puzzles range from medium to high difficulty, designed to challenge and delight puzzle enthusiasts. Difficulty levels are listed on each product page.

6. What if a piece is missing or damaged?


No worries! Please contact us within 7 days of receiving your order, and we will send you a replacement piece or a new puzzle free of charge.